Shipping & Handling
Shipping & Handling
Information and Disclaimer
Please note: during the holiday season, the shipping might take longer.
We only ship to the confirmed address provided by the buyer. All our products are usually shipped within 24 hours. However, please also allow 1-3 business days of handling time (especially for orders placed during the weekends).
Shipping Methods
We offer combined USPS or UPS/DHL shipping which will reduce your shipping cost greatly for multiple purchases.
Package Tracking
Please use the following website to track your package:
Estimated Delivery Time (Express Shipping)
Worldwide: 1 - 6 business days.
Estimated Delivery Time in Business Days (Free Shipping)
| 3 - 6 days | 7 - 15 days | 16 - 30 days | 30 - 45 days | 45 - 60 days | Package Confirmed as Lost | |
|---|---|---|---|---|---|---|
| USA | 10% | 70% | 15% | 4% | 1% (50% Refund) | Full Refund, Item Resent via FedEX |
| Canada | 10% | 60% | 25% | 4% | 1% (50% Refund) | Full Refund, Item Resent via FedEX |
| United Kingdom | 10% | 70% | 15% | 4% | 1% (50% Refund) | Full Refund, Item Resent via FedEX |
| Australia | 10% | 70% | 15% | 4% | 1% (50% Refund) | Full Refund, Item Resent via FedEX |
| New Zealand | 0% | 50% | 40% | 8% | 2% (50% Refund) | Full Refund, Item Resent via FedEX |
| France | 10% | 70% | 15% | 4% | 1% (50% Refund) | Full Refund, Item Resent via FedEX |
| Other EU Countries | 0% | 30% | 50% | 18% | 2% (50% Refund) | Full Refund, Item Resent via FedEX |
Please note: the timer starts at the day of shipment. For +6 days items, please add additional 6 days to the calculation.
What does the "Ships in 6 Days" Mean?
For the inventory that is out of stock, we put a “+ 6 days” tag near the selection. It means that as soon as your order is placed, we start the production, which takes 3 - 6 business days to finish and only then do we ship using your preferred shipping method, either free or express. The handling time remains the same (one to three business days).
On the upside, these extensions feel extremely fresh since they were never stocked before.
Package Insurance
If you are not sure whether or not the color you have ordered will match your own, feel free to get our package insurance, which will not only help you to receive an instant refund in case of the lost package (without having to wait 60 days when not using insurance) but we will also cover the shipping expenses for the returning hair.
Order Cancellation and Changes
For the Custom Orders (+6 Days):
You can withdraw or change your purchase within the 6 hours’ time-frame after the order was placed. If you want to cancel it afterwards, we charge a 15% fee for the materials wasted.
For the Stocked Items:
Please contact us within the 24-hour time-frame and we will change or withdraw it for free. However, if the item has already been shipped, we won’t be able to cancel or change your order. What if you don’t want extensions anymore? You can always return them to us upon receiving for a full refund (minus the shipping costs).